（ ）属于客户关系管理（CRM）应用设计的特点。
- A.124
- B.234
- C.134
- D.123
正确答案及解析
正确答案
解析
本题考查的是CRM应用设计特点。
CRM应用设计特点：
（1）可伸缩性：由于CRM技术目前尚不成熟，对于CRM应用的范围至今无清晰界定。这些不确定因素决定了在搭建CRM应用系统的时候，一定要为其留有足够的可扩展余地，即系统的可伸缩性。
（2）可移植性：这个特点主要是针对系统组件而言的。今天，软件产品开发已实现了组件化和集成化，为了加快软件开发周期，我们需要将产品做成很多组件集成在一块的形式，其中每一个组件还可以继续被复用和移植。
其中可伸缩性就是指的CRM技术的可拓展性和可多用性。
综上所述，选择（1）（2）（4），即A选项。
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