QFD是将用户要求转化为软件需求的技术。其目的是最大限度提升软件工程中客户满意度，为了实现这个目标，QFD确认了三类需求，即：常规需求、（ ）和意外需求。
- A.期望需求
- B.基础需求
- C.显式需求
- D.功能需求
正确答案及解析
正确答案
解析
QFD确认三种需求：常规、期望和意外需求。期望需求指隐藏在产品或系统中，用户没有显式说明的需求
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