IT服务目录关键成功的因素不包括（ ）。
- A.确保提供的每个服务都是独立的，而不是大服务的一部分
- B.可以根据客服的业务和使用情况，对服务内容进行控制和衡量。
- C.服务成本可以根据客户需求的不同而进行改变
- D.客户容易认可和感受对服务成本有较大的影响的服务
正确答案及解析
正确答案
解析
本题考察的是服务目录关键成功的因素（l）确保向需方提供的每个服务都是独立的，而不是某个大服务的一部分。（2）可以根据客户的需求和内部情况，对服务内容进行控制和衡量。（3）服务成本可以根据客户需求的不同而进行改变。（4）客户容易认可和感受对服务成本有较大影响的服务。
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