以下关于服务级别协议的说法中，不正确的是（）
- A.服务级别协议（SLA）是在一定成本控制下，为保障IT服务的性能和可靠性，服务供方与客户间定义的一种双方认可的协定。
- B.服务级别协议需要包含项目名称、服务简介、投诉渠道、服务交付成果等内容。
- C.SLA只是内部或对客户的协议
- D. SLA包含法律条文中的责任、权利和义务等。
正确答案及解析
正确答案
解析
本题考察的是服务级别协议的相关知识
支持合同（UC)是指组织与外部服务供应商之间签订的有关服务实施的正式合同,是SLA中的重要部分。SLA只是内部或对客户的协议。从内容上看，UC主要由依据SLA的内容加上法律条文中的责任、权利和义务构成。
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