项目团队成员因项目优先级和资源分配等原因出现冲突时,项目经理首选的解决冲突的方法是( )。
- A.解决问题
- B.妥协
- C.求同存异
- D.暂时搁置问题
正确答案及解析
正确答案
解析
本题考查知识点为冲突管理。
常见的冲突处理方式有:解决问题(即问题解决)、妥协、求同存异、撤退(暂时搁置问题)、强迫等,其中解决问题就是冲突各方一起积极地定义问题、收集问题的信息、开发并且分析解决方案,最后直到选择一个最合适的方法来解决问题。如果双方能够找到一个合适的方法来解决问题的话,双方都会满意也就是说双赢,在一般情况下,它是冲突管理中最有效的、最理想的一种方法。
其他几种方法有各自适合的场景,需具体情况具体分析。
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