索赔是合同管理中经常会碰到的问题，以下关于索赔管理的描述中，（ ）是正确的。
- A.一方或双方存在违约行为和事实是合同索赔的前提
- B.凡是遇到客观原因造成的损失，承包商都可以申请费用补偿
- C.索赔是对对方违约行为的一种惩罚
- D.承建方应该将索赔通知书直接递交建设方，监理方不参与索赔管理
正确答案及解析
正确答案
解析
索赔的性质属于经济补偿行为，而不是惩罚。合同索赔的重要前提条件是合同一方或双方存在违约行为和事实，并且由此造成了损失，责任应由对方承担。对提出的合同索赔，凡属于客观原因造成的延期、属于业主也无法预见到的情况，如特殊反常天气，达到合同章特殊反常天气的约定条件，承包商可能得到延长工期，但得不到费用补偿。对于属于业主方面的原因造成拖延工期，不仅应给承包商延长工期，还应给予费用补偿。项目发生索赔事件后，一般先由监理工程师调解，若调解不成，由政府建设主管机构进行调解，若仍调解不成，由经济合同仲裁委员会进行调解或仲裁。
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