某企业针对实施失败的系统集成项目进行分析，计划优先解决几个引起缺陷最多的问题。该企业最可能使用 （ ） 方法进行分析。
- A.控制图
- B.鱼刺图
- C.帕累托图
- D.流程图
正确答案及解析
正确答案
解析
帕累托图来自于Pareto定律，该定律认为绝大多数的问题或缺陷产生于相对有限的起因。就是常说的80/20定律，即20%的原因造成80%的向题。Pareto图又叫排列图，是一种柱状图，按事件发生的频率排序而成，它显示由于某种原因引起的缺陷数量或不一致的排列顺序，是找出影响项目产品或服务质量不合格的主要因素的方法。只有找出影响项目质量的主要因素，才能有的放矢，取得良好的经济效益。本题中要先 识别出引起缺陷最多的问题，然后再优先解决，因此要用此技术。
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