过程质量是指过程满足明确和隐含需要的能力的特性之综合。根据GB/T 16260-2006中的观点，在软件工程项目中，评估和改进一个过程是提高（ ）的一种手段，并据此成为提高（请作答此空）的一种方法。
- A.产品质量
- B.使用质量
- C.内部质量
- D.外部质量
正确答案及解析
正确答案
解析
根据《软件工程产品质量》GB/T 16260-2006的有关内容，过程质量(即在GB/T 8566-2001中定义的任一生存周期过程的质量)有助于提高产品质量，而产品质量又有助于提高使用质量。因此，评估和改进一个过程是提高产品质量的一种手段，而评价和改进产品质量则是提高使用质量的方法之一。同样，评价使用质量可以为改进产品提供反馈，而评价产品则可以为改进过程提供反馈。
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