在实施企业业务流程改造的过程中，许多企业领导人和员工在变革之初对变革抱有很大期望和热情，但在变革实施以后发现似乎一切又恢复了老样子，其遗憾的原因往往在于变革的设计者和领导者未能在变革中坚持企业流程改造的核心原则，即____ 。
- A.以流程为中心的原则
- B.以人为本的团队式管理原则
- C.顾客导向原则
- D.以上都是
正确答案及解析
正确答案
解析
根据正确领导、目标驱动、流程驱动、以价值为中心、对顾客需求的响应、管理信息和知识财富，以及虚拟资源等流程重组的指导原则，可知本题的正确选项应该是D。
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